RCVS assessment on Wednesday

It’s not often we feature a dog on our cat clinic website but we wanted to let you know that our 387 (and West Midlands Cat Clinic) team have an assessor in on Wednesday to see if we are eligible for additional governing body awards. We have already submitted a large bank of evidence for Client Service and Team and Professional Responsibility Awards with the Royal College of Veterinary Surgeons. Many thanks to those of you who have completed a customer satisfaction survey in support of this over the past month. On Wednesday, our assessor will be on site to chat to team and see our practices and protocols first hand.

Additional RCVS Awards allow any practice accredited through the RCVS Practice Standards Scheme to demonstrate how their practice excels in specialist areas. There are 9 additional awards. We are currently applying for Client Service and Team and Professional Responsibility.

The Practice Standards Scheme is a great initiative to help teams run veterinary practices to the highest standards of veterinary care. Choosing an RCVS-accredited practice for your pet gives you the reassurance that your furry friend is in great hands. RCVS practices are rigorously assessed every 4 years to ensure standards are maintained. 387 Veterinary Centre has been an RCVS accredited practice since 2009.

These two additional RCVS awards will enable us to show our governing body how much we’ve invested in our service provision, clinical excellence, team training and customer care over and above their standard framework recommendations and our interconnecting cat clinic feeds into all these areas.

We promise to keep you posted on how we get on!